Lumenautica Ltd. takes your privacy very seriously and is committed to protecting your personal information.
Please note that our website and other digital platforms may contain links to third party websites / digital platforms which are provided for your convenience. We are only responsible for the privacy practices and security of our own digital platforms. We recommend that you check the privacy and security policies and procedures of each website / digital platform that you visit.
The data you provide to us, may include:
In broad terms, we use your data for the following purposes:
When we provide you with products or services we may collect and store any personal information that you provide to us. We may, for example, keep a record of your name, address, delivery address, email address, telephone number but do not keep any payment card details.
When you sign up with us for an online account, fill in one of our order forms (whether online or offline) or otherwise expressly provide us with your personal information, we may collect and store any personal information that your provide to us and may use it to personalise and improve your experience on our digital platforms, provide products and services you request from us and carry out profiling and market research.
When you interact with our digital platforms, we may also automatically collect information about your visit. This is primarily to help us better understand how our customers use our digital platforms to enable us to create better content and more relevant communications.
In order to provide our products and services to you or to otherwise fulfil contractual arrangements that we have with you, we may need to appoint other organisations to carry out some of the data processing activities on our behalf. These may include, for example, payment processing organisations, delivery organisations, fraud prevention and screening and credit risk management companies, mailing houses and our website developers.
We may share your data with third parties (a) if we are under a legal or regulatory duty to do so, (b) if it is necessary to do so to enforce contractual rights, (c) to lawfully assist the police or security services with the prevention and detection of crime or terrorist activity, (d) where such disclosure is necessary to protect the safety or security of any persons, and / or (e) otherwise as permitted under applicable law.
In all instances where we disclose your information to third parties, we will ensure that your information is appropriately protected.
We take the security of your personal information seriously. When you submit your details to us, we use industry standard Secure Socket Layer (SSL) encryption technology to guard your information. In addition, we have security procedures in place to protect our paper-based systems and computerised databases from loss and misuse, and only allow access to them when it is absolutely necessary to do so, and then under strict guidelines as to what use may be made of the personal information contained within them.
Where a password is required to access certain areas of our digital platforms, you are responsible for keeping your password secure and confidential. Please do not share or disclose your password to any other person.
You may correct or update your personal information at any time by emailing us at firstname.lastname@example.org. Please include your name, address and email address when you contact us as this helps us to ensure that we accept amendments only from the correct person. We encourage you to promptly update your personal information if it changes.
We will securely retain your information for as long as is reasonably necessary and in accordance with applicable law. If you wish to submit a request that your data be deleted, please write to us at the below contact details. You have the right to receive a copy of the personal information that we hold about you. Please write to us at the address below, if you wish to exercise this right.